At bepatterns.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a returns and refunds policy as follows:
- Digital Products:
Due to the nature of digital products, we do not offer returns or refunds for purchases made on bepatterns.com unless the product is defective or you did not receive the product after purchasing.
- Defective Digital Products:
If the digital product you purchased is defective or does not work as intended, please contact our customer support team at firstname.lastname@example.org within 14 days of purchase. We may require additional information to diagnose the issue, such as screenshots or error messages. If we determine that the product is defective, we will issue a refund or provide a replacement product at our discretion.
- Non-Digital Products:
For non-digital products such as physical merchandise, we offer a 30-day return policy. If you are not satisfied with your purchase, you may return the product for a full refund within 30 days of the purchase date. The product must be returned in its original condition, unopened and unused, and with all original packaging and accessories. You are responsible for the cost of return shipping.
If a refund is approved, we will process the refund within 14 days of receiving the returned product or determining that the digital product is defective. Refunds will be issued to the original form of payment used for the purchase.
- Contact Us:
If you have any questions or concerns about our returns and refunds policy, please contact us at email@example.com. We will be happy to assist you.